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Customer service meltdown

The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.

Aired: Oct 11, 2023 Genre: Crime NewsCasts: Julia Somerville Angela Rippon Gloria HunnifordProducers:Duration: 44m Rating: 0 Country: United Kingdom Production:

Seasons

Series 1 Series 2 Series 3 Series 4 Series 5 Series 6 Series 7 Series 8 Series 9 Series 10 Series 11 Series 12 Series 13 Series 14 Series 15 Series 16

Episodes

01: Episode 1 02: Episode 2 03: Episode 3 04: Episode 4 05: Episode 5 06: Episode 6 07: Episode 7 08: Episode 8 09: Episode 9 10: Episode 10 11: Episode 11 12: Episode 12 13: Episode 13 14: Episode 14 15: Episode 15 16: One woman's £5,000 energy bill 17: Episode 17 18: The tax rebate with a sting in the tail 19: Flooded six times in six years 20: Holiday SOS 21: I lost £130,000 to a crypto scammer 22: Black market driving tests 23: Customer service meltdown 24: My 11-year-old son booked a £4,000 holiday by accident 25: Holidays 26: Scammers controlling your phone 27: David vs Goliath 28: The 30-minute phone call to cancel your broadband 29: Sunshine scams and cruise changes 30: I had to bathe my disabled son in the garage after a dispute with my insurer 31: Our 18-year-old house is crumbling 32: Threatened with a knife by an airport parking firm 33: I bought a house for £28,000 – but I was forced to hand it back 34: I was put on a different flight from my kids - because the plane was too small 35: Fake Taylor Swift tickets cost me hundreds 36: Has your car been clocked?37: Charged hundreds of pounds to flush the loo 38: My solar panel misery 39: The holiday hotel that looked like a building site 40: My house is a building site